Refunds Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at info@novanoyawatches.com as long as it has not been shipped.
Return
Our policy lasts 14 days from arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Damaged or wrong products
Please examine the received items within 48 hours of accepting the package. Should you have any inquiries, kindly reach out to our after-sales team at info@novanoyawatches.com.
After the initial 48-hour period, we will consider the product to be in perfect condition without any issues.
We appreciate your prompt inspection. Thank you for your understanding.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via info@novanoyawatches.com for more information.
If the item is faulty due to an error on our end (e.g. damaged or wrong item ). We are willing to resend the correct product for you and we will pay for return shipping.
Other products
For all products ordered through our online official store, a trial period of 14 days after receiving your order applies. During this trial period, you can inform us at any time that you would like to revoke your purchase without the need to state a reason, we will offer a free return and you will pay for the return shipping. To inform us that you would like to return, please get in touch with our customer service via email: info@novanoyawatches.com.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back to the original payment method.
Due to transportation problems, If you think the return is too troublesome, the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.