International Warranty
WARRANTY POLICY ON WATCHES
Watches purchased from the NOVANOYA Watches official online store can enjoy warranty repair service for 12-month from the date of purchase with order information, provided they comply with NOVANOYA’s repair terms.
If your product requires repairs, please contact us via email: info@novanoyawatches.com during the warranty period and return the product to the designated repair address. Please be aware that you may be responsible for the shipping costs.
If the product needs to be repaired after the 12-month warranty period expires, we can provide you with professional repair services for a reasonable service fee. Please reach out to info@novanoyawatches.com for more information.
MAINTAINANCE CLAUSE ON WATCHES
- NOVANOYA Watches offers a 12-month warranty service for CADEJAR. Within 12-month after purchase, with exceptions for improper use (the product is severely dropped, deformed, the watch band breaks, surface scratches, abrasion, corrosion, oxidation, water ingress, etc.), natural wear and tear, and changes to the product’s appearance and damage caused by ageing, customers can enjoy complimentary repair service.
- If the watch is damaged due to maintenance, service or modification by persons other than NOVANOYA Watches' official repair personnel, it will not be covered by this limited warranty and will invalidate the limited warranty. If the product number engraved on the case disappears or is erased, altered, forged, replaced, defaced or illegible, the limited warranty will become invalid.